ITSM: Skills and Certifications You Need to Know
IT service management (ITSM) is one of the most vital jobs in tech, especially in the context of the enterprise. ITSM specialists focus on improving customers’ interactions with software products and services; it’s a big job, especially when you consider the complex needs of many clients and companies. For most ITSM specialists, guiding principles of the job include: Listening to feedback from clients and customers.Iterative adjustments to products and workflows.A holistic view of the entire organization’s needs.Optimization and automation.Concentrating on maximum value. Depending on the company, the execution of those principles can look radically different. And if that wasn’t difficult enough on its own, the COVID-19 pandemic has prompted many companies to rapidly shift their tech stacks toward the cloud. Workflows have gone remote, with new tools and procedures. ITSM specialists must be smart and proactive to ensure that clients have their needs met. At their highest level, ITSM specialists must handle the delivery and maintenance of IT services for an entire company, with an emphasis on holistic experience. Because it’s more of a discipline or philosophy than a distinct job, ITSM is incorporated into…
