An easy & effective way to get your concern addressed.
Within the first five minutes, a Service request ticket will be created.
Within ten minutes of raising a service request, an agent will be assigned to work with the ticket.
Within fifteen minutes, an agent will analyze the issue and allot a time required to resolve the ticket.
The agent will decide the mode of services like Remote/Onsite Support and, In turn, starts working on the issue.
The agent sets the expectations and advises the best practice and wraps up the ticket.
The helpdesk will get the service feedback from the customers.
Importance of Outsourcing IT support services
Control IT Costs
Outsourcing converts fixed IT costs into variable costs and allows you budget effectively. In other words, only pay for what you use when you need it.
Trained, Experienced, Qualified, Certified Engineers
International Certifications from Microsoft, Cisco, CompTIA are essential, but so is experience.
Increase Efficiency and Competitiveness
Organizations that try to do all IT Services in-house themselves can have much higher research, development, and implementation time, all of which increase costs and are ultimately passed on to customers.
Compliance and Security
Is your firewall up to date? Do you have a DMZ installed? Do you audit your Workstations and Servers? Has your company implemented PCI security standards and work to maintain those standards?
Quickly Implement New Technology
A quality outsourced IT service organization will have the resources to start new projects right away. Handling the same project in-house might involve weeks or months to hire the right people, train them, and provide the support they need.
Stay Focused on Your Core Business
Businesses have limited resources, and every manager has limited time and attention. Outsourcing can help your business stay focused on your core business and not get distracted by complex IT decisions.
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