Corporate Courtesy & ITSM Framework
6 skills that you master in Communication
Remedial English
Parts of speech, sentences, Subject-verb agreement, Tenses, active and passive voice,
Degrees of comparison, Reported speech.
Oral Communication
Advantages and disadvantages of oral communication, improving oral communication, oneto-one oral communication, business presentations, research and planning and structure of
business presentations.
Listening Skills
Importance of Listening skills, types of listening, strategies of effective listening, listening to
complaints and resolving the complaints.
Writing Skills
Note taking, paraphrasing, elements of effective writing, business letters and
communications.
Organizational Communication
Telephone Etiquette, E-mail Etiquette, meetings, memo, circulars and notices, report
writing, proof reading.
Meetings
Types of meetings, Importance of business meetings, conducting meetings, developing
agendas, opening meetings, establishing ground-rules for meeting, time-management and
evaluation of meeting and closing meetings.
Personality Development Skillsets
Motivation
Cognitive Flexibility
Creativity
Theory of knowledge
Personal Leadership skills
Emotional Intelligence
Group skills and team Work
Mastering Happiness
Personal Counselling
ITIL - Best ITSM Framework
An ITSM framework focuses on services rather than systems – unlike other IT disciplines such as network management, which is more focused on technology. ITSM emphasizes on approaches that are led by processes. These processes consist of set best practices and are called frameworks.
ITIL provides guidance that can be reviewed to suit the needs of a certain organization – not as a rigid book of rules.
Here are three common methodologies for establishments implementing ITIL:
Providing Better Support
Enabling Business Change
Providing Better Services
ADDITIONAL LINKS
CONTACT US
- #30, 4th Floor, 1st Main Road, 3rd Cross, Surabhi Nagar, JP Nagar Phase 8Bengaluru, Karnataka 560076 India
- +91-990-297-9227
- contact@eletechcorp.com
